This policy is effective as of January 10, 2026
Return & Refund Policy
Stitch Haven accepts returns or exchanges within 30 days of purchase. To be eligible, items must be unused, unwashed, and in their original condition with all tags attached. A receipt or proof of purchase is required to complete any return or exchange.
Eligible Items
Only regular-priced merchandise and unopened items in their original packaging are eligible for return or exchange. Sale items, gift cards, downloadable products, and items that show signs of use or washing are not eligible unless the issue is due to our error.
Refund Method
Once your return is received and inspected, approved refunds will be issued to the original form of payment. Credit or debit card refunds typically appear within 3–5 business days, depending on your bank or payment provider.
Exchanges
Exchanges are subject to item availability. If the replacement item is of greater value, the price difference must be paid at the time the exchange is processed.
Online & Social Media Purchases
All items purchased through our website are subject to this same return policy, even if products were discovered through Instagram, Pinterest, or other social media platforms. Stitch Haven does not process returns directly through Pinterest or any social media platform.
Damaged or Defective Items
If your item arrives damaged or defective, please notify us within three days of delivery so we can assist you promptly.
Return Shipping
Customers are responsible for return shipping costs. Shipping fees are non-refundable, and we recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Need help?
For questions regarding returns or refunds, please contact yashikaglobal2024@gmail.com.
Privacy Policy
Who We Are
Our website address is https://stitchhavencollection.com.
Information We Collect
When you interact with our website, we may collect personal information such as your name, email address, phone number, billing and shipping address, payment details, IP address, browser type, and device information. This information is collected to process orders, provide customer support, and improve our services.
Comments
When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help with spam detection. An anonymized string created from your email address may be shared with the Gravatar service to determine if you use it. After comment approval, your profile picture may be visible publicly alongside your comment.
Media
If you upload images to the website, please avoid including embedded location data such as EXIF GPS information. Visitors to the website can download and extract location data from images posted on the site.
Cookies
Our website uses cookies to enhance your browsing experience. Cookies may store your name, email address, and website if you leave a comment, so you do not need to re-enter this information later. Additional cookies are used to manage login sessions, screen preferences, and cart activity. Cookie durations vary from one day to two years depending on their purpose.
Embedded Content from Other Websites
Articles on this site may include embedded content such as videos, images, or articles. Embedded content from other websites behaves as if you have visited those websites directly and may collect data, use cookies, and track your interaction with that content.
Email Communications and Marketing
If you subscribe to our newsletter, create an account, or make a purchase, you may receive emails related to your account, orders, or marketing communications you have opted into. We use email analytics such as open and click tracking to improve our content. You may unsubscribe from marketing emails at any time.
Who We Share Your Data With
We only share personal data with trusted third-party services necessary to operate our store, including payment processors, shipping providers, email marketing platforms, analytics services, and spam prevention tools.
Data Retention
Comments and their metadata are retained indefinitely to allow automatic approval of follow-up comments. For registered users, personal information is stored in user profiles and may be edited or deleted at any time. Order and customer data is retained as required for legal, tax, and operational purposes.
Your Rights Over Your Data
You may request access to the personal data we hold about you, request an exported copy, or ask that your personal data be erased. This does not include data we are required to keep for administrative, legal, or security reasons.
Where Your Data Is Sent
Visitor comments may be checked through automated spam detection services.
For questions regarding our privacy policy, please email us at yashikaglobal2024@gmail.com.